Cyber Monday Discount 20%
Cyber Monday Discount 20%
We work with some of the best names in the business, ensuring you receive only the best in audiology care, like: Cochlear, Starkey, Oticon, Phonak, Signia/Siemens, ReSound, Unitron, and Widex.
If you have a problem with your hearing aids, you can depend on our professionals for expert cleaning and repair. Most repairs can be performed in-house while you wait. If for any reason your hearing aids must be returned to the manufacturer for warranty repair, we will take care of that for you. If your hearing aids are not under warranty, we will give you an estimate of the repair cost before any work is done.
To help us narrow down the cause and resolution to your problem, you can try these troubleshooting hacks at home before bringing the device(s) to us:
Things happen to hearing aids! If something unfortunate has happened to, or is happening to your hearing aids, we are here to help. The first step is an assessment of the damage. Some issues are reparable in-office. Other issues may require a trip to the manufacturer. Our staff is equipped and educated to help you determine the next steps so we can get you hearing your best again.
There are hearing aid issues that can be categorized as slight or minor, while there are also those that require urgent attention. Here’s when you need to get more help for hearing aid repairs:
Hearing aids are placed inside the ear (either partially or completely), making them susceptible to earwax and debris accumulation. The device has tiny holes and spaces that can be easily clogged up without proper maintenance. To avoid build-up from clogging the sound ports and microphone, we highly encourage proper cleaning and hygiene with routine device cleaning (at least once daily, usually before bed). You can clean your hearing aids with a dry cloth or tissue, or using hearing aid cleaning paraphernalia recommended or provided by your audiologist.
Earwax is a common enemy of hearing aids (which is quite ironic since they are in the same environment). Wax can become trapped in the small openings of the hearing aid which can cause feedback or temporary static sounds when in use. To avoid this inconvenience, always make sure to clean your hearing aids regularly.
There are hearing aid issues that can be categorized as slight or minor, while there are also those that require urgent attention. Here’s when you need to get more help for hearing aid repairs:
Speaking of cleanliness, the ears should also be clean and free from excessive earwax. Maintaining the cleanliness of the hearing aids and your ears can significantly lessen the need for frequent or major hearing aid repairs.
Earwax is a natural and essential body secretion, but in excess, it can cause hearing aid issues if it causes clogs in the ports and crevices of hearing devices. If you notice that the amount of wax your ears are producing is not in the normal range or your hearing aids are getting clogged on a consistent basis, we suggest reaching out to an audiologist to get your ears and hearing aids checked.
Inserting cotton swabs in the ears or using ear candles are highly discouraged. The earwax could be pushed deeper into the ear canal or you could end up with a punctured eardrum – yikes! Save yourself the trouble and seek professional help instead.
Did you know that prolonged exposure to moisture is the leading cause of hearing aid damage? You may not realize it, but hearing aids are subjected to moisture with daily use – sweat, humidity, unexpected drizzles – you get the picture. That being said, airing out your hearing aids as you go to sleep at night is highly recommended. If possible, open the battery compartment, remove the batteries and air everything out.
Our audiologists and hearing aid specialists can remedy a myriad of issues. From broken receiver wires or plugged wax guards, to brittle tubing and torn domes, a lot of the most common problems are resolvable right here in the office. In some cases, you can walk out with a repaired aid on the same day you brought it in!
For more intensive repairs, we endorse sending the device to the manufacturers’ repair labs. Device issues that may need extensive repairs include custom casing repairs, embedded receiver issues, internal electrical and hardware problems. These repairs are sent directly to the manufacturer for specialized resolution, and typically take about 10 – 14 business days to return to the office. Depending on the age of your devices and the status of your warranty, the cost of these repairs is determined by the manufacturer.
We work with some of the best names in the business, ensuring you receive only the best in audiology care, like: Cochlear, Starkey, Oticon, Phonak, Signia/Siemens, ReSound, Unitron, and Widex.
